Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thereversalco9@gmail.com. Please note that returns will need to be sent to an address located in Malaysia which will be provided upon request.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thereversalco9@gmail.com.

Order Cancellation
Cancelling an order is possible for 15 minutes after you complete the payment. You can find “Order Cancel” button in order detail page of your account. After 15 minutes, the order is automatically and finally confirmed by our system. Once you cancel the order, we will accordingly process the payment cancellation with 1~2 business days. If you missed this 15 minutes chance, please contact Customer Service as soon as possible.
Please note that it’s impossible to cancel the order after we dispatched the package. If an order has been dispatched, your cancellation will be treated as a “Return”, and shipping fee is non-refundable. The refund only will be issued after we received your returned goods.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Conditions for return and refund
Damaged or defective jar and/or content.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thereversalco9@gmail.com.